The Star Grand Brisbane, Brisbane

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Key details

About the Hotel

33 William Street, Brisbane, Australia, 4000

Perfect

9.0

9.3

/10

2.3

“This hotel is perfectly situated for enjoying picturesque river views and easy access to local attractions.”view full review

Amenities

The Star Grand Brisbane offers a range of facilities including an expansive casino with over 1,600 gaming machines and numerous table games. The hotel also provides a state-of-the-art fitness center and a luxurious spa featuring a variety of treatments. Guests can enjoy a stunning outdoor pool area equipped with lounges and cabanas for a relaxing atmosphere.

Rooms

Accommodations at The Star Grand Brisbane include over 400 well-appointed rooms and suites, many featuring panoramic views of the Brisbane River. Each room comes equipped with high-quality amenities and lavish furnishings designed to enhance guest experience. Select suites include expansive living areas and private balconies for added comfort.

Location

Situated in the heart of Brisbane's entertainment precinct, The Star Grand is steps away from prominent attractions, dining options, and lifestyle experiences. The hotel's location allows guests to easily explore popular sites such as South Bank Parklands and the Brisbane Convention Centre. Proximity to public transport makes it convenient for getting around the city.

Dining

The hotel houses several dining establishments, including the highly regarded Nineteen at The Star, specializing in modern Australian cuisine with a focus on fresh, locally sourced ingredients. Guests can also enjoy casual dining options at The Garden Kitchen & Bar, offering an inviting outdoor terrace. Room service is available around the clock for added convenience.

Wellness

The Star Grand Brisbane features a dedicated wellness center that includes a full-service spa and salon. Guests can unwind with a range of treatments tailored to rejuvenate both body and mind, including massages and revitalizing facials. The fitness center offers cutting-edge equipment and is accessible to all guests.

Highlights

Location: Steps away from Brisbane's entertainment precinct

Dining: High-quality restaurants including Nineteen at The Star

Wellness: Full-service spa and fitness center

Casino: Over 1,600 gaming machines on-site

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

River Accessible

2 persons

42 m²

1 King-size bed

Shower

Coffee machine

room details

City Twin

2 persons

40 m²

2 Double beds

Shower

Coffee machine

room details

River King

2 persons

40 m²

1 King-size bed

Shower

Coffee machine

room details

River Suite

2 persons

75 m²

1 King-size bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Experience

“We thoroughly enjoyed our meals at Cucina Regina, where the service, food, and location were all fantastic. The Italian flavors and cozy atmosphere made for a nice dining experience.” view full review

Fine Pool Facilities

“The pool area is absolutely amazing! With three pools featuring built-in loungers and spa sections, we couldn't get enough of the open vistas across the city. It was the perfect spot to unwind.” view full review

Luxurious Accommodations

“We stayed in a river view room that was incredibly spacious and beautifully designed. The automatic curtains and complimentary snacks in the minibar added to the luxurious feel of our stay.” view full review

Satisfying Breakfast Options

“Breakfast at Sokyo was a highlight of our stay! We loved the smashed avocado and poached eggs on sourdough, alongside fresh Danish pastries and a fruit platter. It was a good way to start our day.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Picnic area/ Tables
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Rooftop pool
Indoor swimming pool
Sun loungers
Casino
Live entertainment
Garden area
Spa centre
Spa lounge
Sauna
Steam room

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

33 William Street, Brisbane, Australia, 4000

Map view

33 William Street, Brisbane, Australia, 4000

City landmarks

Landmark

South Bank Parklands

1.6 km

Gallery

Queensland Art Gallery

1.6 km

Botanical Garden

Brisbane City Botanic Gardens

690 m

Mall

Queen Street Mall

660 m

Park

Roma Street Parkland

1.7 km

Landmark

South Bank

1.6 km

Museum

Museum of Brisbane

860 m

Bridge

Story Bridge

1.6 km

Landmark

Customs House

600 m

Giant wheel

The Wheel of Brisbane

1.6 km

Public Building

Parliament House Brisbane

830 m

Library

State Library Of Queensland

1.7 km

Mall

Brisbane Arcade

650 m

Square

King George Square

850 m

Landmark

Shrine of Remembrance

670 m

Landmark

The Brisbane River

1.6 km

Museum

Queensland Museum

1.6 km

Church

St John's Cathedral

860 m

Event hall

Brisbane Convention and Exhibition Centre

1.8 km

Public Building

Brisbane City Council

970 m

Mall

Myer Centre

650 m

Park

Kangaroo Point Cliffs Park

2.2 km

Stadium

Suncorp Stadium

2.5 km

Landmark

Channel Seven Wheel of Brisbane

1.8 km

Event hall

Riverstage

1.2 km

Landmark

The Gabba

2.8 km

Nearby

Museum

MacArthur Museum Brisbane

390 m

Museum

Commissariat Store Museum

200 m

Shopping Area

Wintergarden

500 m

Museum

Old Government House

460 m

Restaurants

Funny funny Korean Restaurant & Pub

240 m

85 George St

Hudsons Coffee

270 m

259 Wickham Terrace Brisbane Private Hospital

Straits Cafe

250 m

103 George St

The Coffee Club

290 m

415 George Street G.A 35 Brisbane Supreme Courts

Aroma Cafe

300 m

Qut Gardens Point Campus 2 George St Queensland University of Technology

Kingsfood Brisbane

300 m

Qut Gardens Point Campus Brisbane Qld Shop 4000 2 G George St

Shabuhouse

380 m

Level 1

Hanwoori Restaurant

380 m

L 1 70 Mary St

Getting around

City Centre

Brisbane8 min · 600 m

Airports

Brisbane (BNE)27 min · 17.5 km

Gold Coast (OOL)149 min · 98.9 km

Train

South Brisbane Station10 min · 800 m

Southbank Station11 min · 900 m

Reviews and Ratings

Feedback from previous guests about their experience.

Mark

United States, March 2025

5.6/10

I recently stayed at The Star Grand Brisbane for three nights. While the brand-new rooms were lovely, the experience was marred by service issues, particularly involving our room key and breakfast. The location was great, but the overall service and facilities fell short of expectations.

Rooms

5.0

The rooms were modern and beautifully designed, which I appreciated. However, the furniture was uncomfortable and the overall presentation felt cheap.

Service

5.0

Service was disappointing. Our room key didn't work for most of our stay, causing significant delays and frustration. Staff seemed overwhelmed and didn't provide effective solutions.

Location

8.0

The hotel's location was fantastic. I enjoyed being centrally located and having access to nearby attractions.

Dining

5.0

The breakfast setup was a letdown due to the small cafe size and long queues, which led me to seek breakfast elsewhere. My experience with the breakfast staff was not positive; they seemed to have trouble with basic orders.

Facilities

5.0

The facilities, particularly the lifts to the sky deck, were insufficient, and the dining options there were too small to handle the afternoon crowd.

United States, February 2025

5.4/10

My stay at The Star Grand Brisbane was a mix of highlights and a few setbacks. The check-in process was smooth, and my room offered a stunning view of South Bank, but I faced significant issues with parking and breakfast service. Overall, while there were disappointments, the hotel has great potential.

Rooms

8.0

I stayed in a City Twin room, and it was comfortable and clean, making for a pleasant stay.

Service

7.0

The hotel staff were mostly friendly, but I encountered some unhelpfulness and communication issues, particularly when trying to get to the casino.

Location

8.0

The location was fantastic, close to everything I needed, with easy access to local attractions.

Dining

6.0

Breakfast was quite chaotic with long wait times and mixed-up orders, which was disappointing.

Facilities

7.0

The hotel offers great amenities like room service and dry cleaning, but my experience with parking was quite frustrating.

John

United States, February 2025

5.4/10

I had a mostly pleasant stay at The Star Grand Brisbane. The room was very modern, bright, and clean, yet some aspects like high prices for drinks and staff attitudes left room for improvement. Overall, I appreciated the luxury feel of the hotel, but the experience could be enhanced with better service and clearer communication.

Rooms

8.0

The City King room was bright, modern, and clean, making for a comfortable stay. However, the room rate felt a bit high in comparison to similar hotels I've visited.

Service

6.0

Staff service varied; while some were helpful, others seemed understaffed or grumpy, particularly in the bar area. The communication around using the elevator to the casino was frustrating, especially given the high nightly rate.

Location

8.0

The hotel's location was convenient for accessing various attractions on both sides of the river. I loved the river view from my room, which added to the overall appeal of the stay.

Dining

6.0

Dining options were decent, though the cocktail prices were outrageous at $29 each. Additionally, the wait times were frustrating, especially when my order for a gluten-free meal was mishandled.

Facilities

7.0

The hotel's facilities included a luxurious vibe with dry cleaning, room service, and a welcome drink. However, the parking fees were quite steep, which was disappointing.

Charles

United States, February 2025

5.4/10

While the location and luxury vibe set high expectations, my stay was marred by frustrating service and inadequate facilities. The room was smaller than anticipated, especially for the price, and the responsiveness from the staff left much to be desired.

Rooms

5.0

The City Twin room felt cramped for my family. There was a lack of space, with the beds being either king singles or doubles at best. Additionally, there was no desk for work needs, so it fell short of what I expected for the price.

Service

5.0

Staff interactions were disappointing. At check-in, I faced a long wait, and later encountered confusion regarding room keys and the elevators. The bar staff seemed overwhelmed, making for a frustrating experience.

Location

7.0

The hotel's location was one of its few redeeming features. It was conveniently situated, making it easy to access attractions nearby.

Dining

5.0

Unfortunately, I didn't get a chance to experience dining options beyond the chaotic bar scene. It was too busy to find a comfortable place to enjoy drinks.

Facilities

5.0

Facilities were lacking overall. The pool was not ready during my visit, and there were no gym or sauna options available, making $498 a night seem unjustifiable.

Jeff

United States, January 2025

5.0/10

I enjoyed my stay at The Star Grand Brisbane; the river view from my room was stunning and the location was perfect for exploring the area. However, I was disappointed with some service aspects, particularly during busy meal times when the staff seemed overwhelmed, which led to long wait times.

Rooms

7.0

The River King room I stayed in was stylish and comfortable, with a huge bathroom that felt luxurious. The view was really lovely, making my mornings special.

Service

6.0

While the staff at the hotel were friendly, I found some of them to be unhelpful, especially when it came to getting to the casino. The bar service was also slow, which affected my experience.

Location

8.0

The hotel is conveniently located for accessing attractions on both sides of the river. This made it easy for me to explore the area during my stay.

Dining

5.0

I experienced significant delays when trying to order food, and there were issues with a gluten-free request that were not recognized. This made dining a bit frustrating.

Facilities

6.0

Overall, the facilities were up to par with what I expected from a grand hotel, but I felt the bar's atmosphere could have been more inviting, particularly due to the crowd.